Guest Service Representative

About the role

As a Guest Services Representative, you will be responsible for providing exceptional customer service to hotel guests. Your primary focus will be to ensure guest satisfaction through prompt and courteous responses to inquiries and complaints.

Responsibilities

• Handle guest inquiries and complaints in a professional manner
• Process room reservations and cancellations
• Manage guest check-in and check-out procedures
• Provide information about hotel amenities and services
• Ensure cleanliness and maintenance of guest rooms

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to work flexible hours including weekends and evenings
• Basic computer skills, including Microsoft Office applications

Qualifications

• Previous experience in hospitality or customer service is a plus
• Positive attitude and ability to work in a team environment
• Strong problem-solving and conflict resolution skills

Skills

• Customer service orientation
• Attention to detail
• Time management and multitasking abilities

Benefits

• Comprehensive health insurance
• Flexible scheduling options
• Professional development opportunities

Pay

• $15.00 per hour

Schedule

• Variable schedule based on department needs