Guest Service Representative

About the role

As a Guest Services Representative, you will provide exceptional customer service to hotel guests. Your primary responsibilities include greeting guests, assisting with reservations, handling complaints, and ensuring guest satisfaction.

Responsibilities

• Greet guests and assist with check-in/check-out procedures
• Handle guest inquiries and complaints professionally
• Process reservations and confirmations
• Provide information about hotel amenities and services
• Ensure cleanliness and maintenance of guest rooms

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to work flexible hours including weekends and evenings
• Basic computer skills (Microsoft Office)

Qualifications

• Previous experience in hospitality or customer service preferred
• Positive attitude and ability to work in a team environment

Skills

• Customer service orientation
• Problem-solving abilities
• Time management skills

Benefits

• Comprehensive health insurance
• Paid time off
• Professional development opportunities

Pay

• $15.00 per hour

Schedule

• Variable schedule based on shift requirements

Note: The company reserves the right to modify the position description at any time.