Guest Service Representative

Essential Duties And Responsibilities

• Greets and assist guests during check-in and check-out, ensuring satisfaction with rooms and accurate billing.
• Handle cash transactions, maintain records, and process reservations.
• Address guest inquiries, concerns, and promote hotel services.
• Operate telephone systems and manage internal calls, wake-up calls, and messages.
• Maintain communication with other shifts through the front desk logbook.
• Perform cashier duties and attend to market needs as required.
• Adhere to safety and security protocols, including writing incident reports when needed.

Qualifications

• A High School Diploma or equivalent work experience.
• Previous customer service or hotel experience required, IHG experience is helpful.
• Strong communication, customer service, and organizational skills.
• Computer proficiency using Windows-based software is preferred.