Guest Service Representative

Essential Duties And Responsibilities

• Greet and assist guests during check-in to ensure satisfaction with assigned rooms.
• Handle guest check-outs, ensuring accuracy of billing and resolving any issues promptly.
• Manage cash transactions and maintain accurate records.
• Answer guest inquiries, take reservations, and promote hotel services to increase occupancy.
• Address guest concerns promptly and courteously, both in person and over the phone.
• Operate telephone systems, assist with internal calls, and schedule wake-up calls as needed.
• Complete shift checklists to ensure thoroughness and accuracy in the daily tasks.
• Process incoming mail, messages, and faxes promptly and efficiently.
• Maintain communication through the front desk log and inform incoming shifts of any issues that need attention.
• Serve as a cashier and attend to market needs when required.
• Maintain a high standard of personal appearance and proper uniform within the department.
• Greet guests, visitors, and team members in a courteous and friendly manner and assist them with any needs.
• Be proficient in Safety and Security Policies and train all team members in these procedures.
• Report any suspicious activity of guests, visitors, or staff and write up Guest Incident reports as needed.
• Perform duties in accordance with Safety and Security Policies, OSHA, and Blood Borne Pathogens regulations.
• Utilize computer keyboard, printer, phones, and basic office supplies.
• Occasionally lift supplies up to 50 lbs.
• Stand, walk, reach, push, pull, twist, and bend as required throughout the workday.

Qualifications

• High School Diploma, GED, or equivalent relevant work experience.
• Previous customer service or hotel experience required; Hyatt experience is helpful.
• Friendly demeanor, excellent communication, and customer service skills.
• Strong organizational and prioritization abilities.
• Prior computer experience using Windows-based software preferred.
• Ability to lift up to 50 lbs., stand, walk, reach, push, pull, twist, and bend as required throughout the workday.