Guest Service Representative

At Golden Pahrump Nugget, LLC, we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

About the role

As a Guest Service Representative, you are the welcoming face of our organization and play a vital role in creating positive, lasting impressions for every guest. You are responsible for efficiently managing the check-in process and handling front desk transactions, including payment collection, with accuracy and professionalism. Your attentiveness and friendly demeanor ensure smooth operations while maintaining the highest standards of guest satisfaction, directly contributing to the overall success and reputation of our organization.

Responsibilities

• Provide timely and courteous guest service consistent with the company’s guest service culture
• Assign guest rooms in accordance with current policies and procedures
• Process guest check-outs and handle account postings accurately and efficiently
• Manage cash flow in assigned bank, including performing accurate financial transactions
• Handle special guest requests and resolve complaints to ensure complete guest satisfaction
• Maintain up-to-date knowledge of hotel occupancy, in-house groups, and special events to support front desk operations
• Assist other departments with guest-related needs to ensure seamless service
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Requirements

• At least 18 years of age
• High School Diploma or equivalent preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Qualifications

• 6 months of experience in a similar role or with relevant transferrable skills preferred
• Strong guest service abilities and proven track record of delivering exceptional service
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system
• 10-key touch proficiency preferred

Physical Requirements

• Occasionally push, pull, lift and/or carry up to 10lbs. at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Regularly work with a computer
• Frequently stand and walk for prolonged periods
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Constant use of hearing and vision, ability to distinguish between shades of color, and use tools or equipment requiring a high degree of dexterity

Work Environment

• Indoor
• Smoky
• Noisy
• Bright flashing lights
• Hot & cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases