Guest Service Representative
The Role
As a Guest Service Representative, you assist guests with check ins, check outs, reservations, and daily service needs. You help ensure smooth front desk operations and support an exceptional guest experience.
What You Will Be Doing
- Greet guests and provide friendly, helpful service
- Assist with check ins, check outs, room assignments, and reservations
- Answer guest questions and resolve issues promptly
- Operate the front desk system and process payments
- Communicate with housekeeping and other departments
- Maintain the front desk area in a clean and organized manner
- Handle guest requests and escalate concerns when needed
- Provide local information and general hotel assistance
Why You Will Love It Here
- A supportive team environment
- Opportunities to grow in front desk and hotel operations
- A role where you meet new people and make a daily impact
Ready to Join the Team
If you are ready to assist guests and help create memorable stays, we would love to meet you.
Qualifications
- Strong customer service and communication skills
- Friendly, positive, and professional presence
- Comfortable using computers and hotel systems
- Dependable, organized, and able to multitask
- Prior hotel or customer service experience is helpful but not required
- Flexible to work any shifts including holidays and weekends
About the Hotel
DoubleTree by Hilton Hotel New Orleans is located at the base of historic Canal Street, across Harrah's casino, in the heart of New Orleans. We’re opposite the French Quarter and on the edge of the bustling Central Business District. This area includes the famous Bourbon Street, Jackson Square, and Royal Street. You’ll be near gastro-pubs, craft cocktail hot spots, and music venues. The New Orleans Convention Center, Audubon Aquarium, and Mercedes-Benz Superdome are just a few short blocks away.
Guest Rooms
- Modern decor and amenities like mini-refrigerators
- Large work desk, WiFi, and our signature warm DoubleTree Chocolate Chip Cookie
- Guaranteed one-of-a-kind view with each room overlooking the Crescent City’s best downtown destinations, attractions, or the mighty Mississippi River
Culinary Options
- PJ's Coffee of New Orleans
- WoW Café, offering all-day dining and New Orleans favorites
- 24/7 market stocked with snacks, beer, wine, and refreshments
Meeting Space
- 16,000 sq. ft. of flexible meeting space
- Stunning views of downtown and the Mississippi River
- The International Ballroom is the perfect New Orleans wedding venue