Guest Service Representative

Job Requirements

• Minimum Qualifications:
• High school diploma or GED.
• Experience in guest service, special events and promotions.
• Must be 18 years of age or older.
• Must be able to stand for duration of shift.
• No felony, theft, assault or stealing convictions.
• Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

Essential Duties & Responsibilities

• Utilizes good guest and communications skills while dealing with patrons.
• Personally greets, by name if possible, guests of the Casino.
• Verbalizes to guests the Players Club offers, all promotions, and food & beverage specials.
• Assists guests whenever necessary, including giving directions, explaining how to use coupons or how to play the slot/video machines, etc.
• Operates Casino Management System(s), daily records and the proper handling of voucher receipts, gift cards and promotional items.
• Demonstrates knowledge of promotions and membership guidelines.
• Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guest at all times.
• Assists guests in an efficient and timely manner.
• Operates Casino Management System(s) and handheld devices and is familiar with policies and procedures of the equipment.
• Receives product, restocks product practicing product-rotating procedures.
• Processes ticket sales in the POS system.
• Responsible for balancing redeemed promotional items during and end of shift.
• Provides reports on items issued daily.
• Makes public announcements regularly pertaining to any special activities or promotions.
• Explains to guests how to obtain and/or use their Players Club Cards.
• Asks guests to fill out Guest Comment Cards as necessary.
• Responsible for enrolling guests for the Players Club.
• Contributes to a team effort and accomplishes related results as required.