Guest Service Representative

Responsibilities

• Proficiently learn and utilize hotel PMS system.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to guests’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers.
• Maintain updated records of bookings and payments.

Requirements

• A positive attitude.
• Punctual.
• Works well with others.
• Fast problem solver.
• Willing to learn and follow all hotel protocol.
• Keeps a neat, well-organized workspace.
• Has some computer knowledge.
• Loves being around the general public.

Additional Skills

• Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software, like ChoiceAdvantage.
• Understanding of how travel planning websites operate, like Booking.com and Expedia.
• Customer service attitude.
• Excellent communication and organizational skills.

Pay

$13.50-14.00 maybe higher based on experience.

Schedule

Part-time hours only and possible overnight shifts if needed. Will need to be available on weekends and holidays.