Guest Service Manager - Award Winning Speakeasy

About the role

Tell Your Friends isn’t just an award-winning bar. It’s a secret worth sharing — a dimly lit, high-energy cocktail lounge hidden beneath The Americano. We’re the place where style, elegance and edge play all night long.

Responsibilities

• Welcome guests, guide VIPs, and support the membership program
• Create and manage relationships with regulars, high-profile guests, and new faces
• Oversee reservations and the floor, working the door with the host team and supporting the service team
• Lead pre-shift meetings, support training, and provide strong hospitable presence
• Support service where needed, including behind the bar, with VIP bottle service, and managing high-volume table support
• Collaborate cross-functionally with bar culinary teams and ownership to ensure seamless service and guest satisfaction
• Manage the membership program, handle onboarding, renewals, and personalized communication
• Design and execute exclusive member events, perks, and experiences
• Develop and implement systems to recognize VIP and repeat guests, ensuring tailored touchpoints and follow-ups
• Generate monthly reports on membership growth, retention, and satisfaction metrics

Requirements

• 2+ years in a guest-facing leadership role (VIP host, AGM, nightlife floor manager, or hospitality-focused service captain)
• Previous bartending and/or serving experience
• Deep understanding of service, flow, guest behavior, and the subtleties that shape the room
• Working knowledge of OpenTable, SevenRooms, or other reservation platforms

Qualifications

• Magnetic, hospitality-first presence
• Trust guests and your team with your instincts and leadership
• Under pressure, warm with guests, direct with your team, and always one step ahead of the room

Benefits

• Membership program performance bonuses
• Dining and event privileges
• Opportunities for growth within the Clive Collective/Creation family
• Competitive hourly pay + service incentives