Guest Service Leader PT (early mornings AND late nights)

About the Role

To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies.

Responsibilities

• Maintain Guest Service Standards:
  • Ensure front-end standards detailed in the No Noticeable Wait Policy are met at all times.
  • Manage guest traffic flow from both the guest and bagging sides of the register, using positioning to interact with guests and monitor productivity.
  • Work with the Store Manager and Guest Service Manager to create schedules that provide the desired level of service within established labor guides.
  • Train cashiers to call additional hosts to the front end based on guest needs and the daily call-up list.
  • Handle guest and host requests, refunds, overrides, and check approvals promptly and professionally.
  • Keep the front end clean, neat, and clutter-free at all times, and ensure the parking lot is free of debris and excessive carts.
  • Serve as a positive role model for all front-end hosts in speech, manner, dress, hygiene, and integrity.
  • Block off unused check lanes when not in use.
  • Monitor and enforce all front-end policies related to Asset Protection and Shrink Control.
• Training and Development of Front-End Hosts:
  • Provide training and direction to hosts not meeting front-end standards.
  • Communicate problem areas and performance issues to the Guest Service Manager.
  • Offer constant on-the-job feedback to front-end hosts to maintain service levels.
• Process guest orders, including performing as a cashier or guest service clerk.
• Perform all other duties as assigned by management.

Qualifications

• Friendly, outgoing personality.
• Ability to work well with others.
• Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
• Ability to read and understand information and direction.
• Knowledge of front-end operations.
• Ability to supervise people, including training and development.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Effective communication and guest service skills.
• Ability to stand for extended periods of time.
• Demonstrated successful use of math skills.
• Ability to work well with computers.