Guest Service Leader

About the Role

Guest Service Leaders are crucial to the success of our stores, creating stability with store operations and guiding the team in serving and delighting our guests. This leadership role supports the Store Manager with day-to-day operations, assumes shift leader responsibilities in the Store Manager’s absence, and leads by example with great guest service behaviors.

Responsibilities

• Greet all guests in a friendly manner to make them feel welcomed and appreciated and invite them to return at a later date.
• Process guest transactions efficiently and friendly to minimize wait time.
• Maintain the overall appearance and cleanliness of both the inside and outside of the store, including the coffee station, food service area, and bathrooms.
• Monitor and replenish product on the sales floor, including coolers and freezers, rotating stock, and keeping product levels full to achieve 100% in-stock at all times.
• In the Store Manager’s absence, complete Manager’s reports, product ordering, and banking as needed.
• Lead by example in execution of Company values, programs, processes, and policies.
• Provide training, feedback, coaching, and direction to fellow team members, assuming the role of store lead in the Store Manager’s absence.
• In food service stores, assist with food preparation and food safety, executing Company processes and programs to provide a consistent guest shopping experience.
• Make safety a priority within the store for guests and team members.
• Perform other duties as assigned at the discretion of the Store Manager or Person in Charge.
• Must be able to perform the essential functions of this position with or without reasonable accommodations.

Requirements

• Minimum 6 months experience as a Guest Service Associate.
• Preferred 6-12 months experience in retail, guest service, or restaurant.
• ServSafe/Food Safety certification is a plus but not mandatory.

Skills

• Comfortable talking and interacting with guests and team members.
• Leadership by example.
• Ability to make decisions in a timely manner.
• High energy, positive demeanor.
• Ability to move from one activity to another quickly.
• Team-oriented; willing to give extra effort to help teach and coach others.
• Computer skills are helpful.

Benefits

• Competitive wages.
• Work today, get paid tomorrow through our earned wage access program.
• 401K with Company Match.
• Team Member Discounts.
• Flexible Scheduling.
• Tuition Reimbursement.
• Employee Assistance Program.
• Additional benefits for full-time team members.

Pay

In the spirit of pay transparency, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications.

Schedule

• Part-time (up to 29 hours) and full-time (30-40 hours) positions available.
• Variety of hours, day and night, as stores can be open 24 hours depending on location.
• Weekend and holiday hours are required.

Physical Requirements

• Ability to maneuver and regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds.
• Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp, and grip.
• Ability to work in cooler (cold temperatures).
• The noise level in the work environment is usually moderate.

Additional Information

• Travel: 5%. Ability to deliver deposits to the bank independently (where applicable) and have your own vehicle to do so.
• Specialized attire required in food establishments.