Guest Service Lead

About the role

The Fresh Market’s mission is to make everyday eating extraordinary for guests through exceptional, personal service. As a Guest Service Department Lead, you’ll support the Guest Service Department Manager in bringing this mission to life by leading the team, ensuring guests feel welcome, maintaining department standards, teaching and coaching team members, solving problems, and acting as manager when needed.

Responsibilities

• Help monitor labor schedules to meet productivity and budget goals.
• Execute and uphold cash office procedures and controls including management of cash, keys and the safe.
• Act as a resource for team members and provide guidance in the manager’s absence.
• Model and coach “Impeccable Hospitality” by actively engaging guests and creating positive experiences.
• Help implement merchandising strategies and promotional plans to maximize sales and profitability.
• Assist in analyzing department financial and performance metrics.
• Collaborate with fellow department leaders to drive overall store success.
• Assist in resolving guest concerns promptly and effectively.

Requirements

• 1+ years of progressive management experience in supermarkets, retail, restaurants, hotels, or general business.
• Strong leadership skills with the ability to motivate and develop high-performing teams.
• Proven ability to deliver an exceptional guest experience while achieving performance goals.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Basic proficiency with POS systems, scheduling tools, and Microsoft Office Suite.
• Must be 21 years of age or older.
• Physical and work conditions: repetitive hand/arm movements, grasping, bending, reaching; ability to lift, push, or pull up to 50 pounds; use of knives, ladders, stepstools, box cutters, pallet jacks, and other equipment; long periods on feet; required to wear approved hat, hair net, beard guard, and personal protective equipment.

Preferred Qualifications

• Associate’s degree in business, retail management, or related field; or equivalent experience.
• Experience in grocery, fresh food retail, hospitality, or high-volume specialty retail environment.
• Knowledge of inventory management systems and financial reporting.
• Bilingual skills a plus.

Benefits

• Team Member discount up to 40%
• Early Earn Wage Access (access up to 50% (max $500) of earned wages on-demand per pay period)
• 401K contribution and company match
• Financial Wellness Program
• Personal time off and additional time off purchase plans
• Medical, Dental, Vision, Disability, and Life Insurance for individual, spouse, partner, and family
• Discounts on pet insurance, daycare, event tickets, and many more

Schedule

This position requires the willingness to work a flexible schedule, including weekends, days, evenings, and holidays.