Guest Service Lead

About the role

The Customer Service Lead (GSL) position offers $15 to $18 per hour plus commission, a $300 sign-on bonus, comprehensive benefits package including medical, dental, vision, critical illness & accident insurance plans, 401k with employer matching, free weekly car washes, and opportunities for career growth within the BLISS family.

Responsibilities

• Lead site staff and improve/maintain a clean, safe & efficient site.
• Assists with daily paperwork in the Manager/Assistant Site Manager absence.
• Provide the best customer experience by training the team on all internal and external programs and building customer loyalty through the membership program.
• Ability to train the team on Monthly Unlimited Wash Memberships as well as Single Wash Packages.
• Provide daily direction to the staff and ensure safety and other compliance procedures are being adhered to.
• Strong problem-solving skills and stay in regular communication with the Site Manager.
• Follow through on-site open/close process and ensure the site is fully operational during business hours.
• Responsible for creating a culture and level of interaction to ensure exceptional customer care.
• Accountable for providing strong, positive, and proactive leadership to the team while providing direction, training, and feedback.
• Sustain a high level of product knowledge and product preparation.
• Maintain clean work areas.
• Maintain a safe work environment for employees, vendors, and guests.
• Able to follow directions and make decisions consistent with the job functions.
• Perform (after-hours) site cleaning (Cleaning site includes but is not limited to Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walkways, queuing area, etc.).
• Enjoy working outdoors.
• Be a team player.

Qualifications

• Maintain the highest level of customer care.
• Adapt to the ever-changing high-volume retail environment.
• Have the capacity to take initiative when problems arise.
• Flexibility to adapt to a variety of situations.
• Have attention to detail with the capability to prioritize and meet deadlines.
• Work varied hours/days as business dictates.
• Demonstrate ability to improve staff performance through motivation, training, and setting clear expectations.
• Excellent verbal communication skills.
• Must be able to lead, support, and contribute to team goals.
• Communicate operational concerns with Management and co-workers.

Skills

• Outgoing and friendly personality with a passion for guest caring.
• Passionate and contagious positivity.
• Water conservation awareness.
• Teamwork and collaboration.

Benefits

• Comprehensive benefits package including medical, dental, vision, critical illness & accident insurance plans.
• 401k with employer matching.
• Free weekly car washes.

Pay and Schedule

• $15.00 - $18.00 hourly pay plus commission.
• Flexible working hours.

Schedule

• No specific schedule provided.