Guest Service in Training

About the role

At Juut Salonspa we believe in the power of Daymaking! As the collection of original Aveda salons employing some of the most highly regarded industry professionals, we have a 35-year history of impacting people, society, and the world at large. We use our vision and talent to generate confidence, invigorate clients, and make the world a happier place. You are supported by a team of professionals located in our home office including marketing, education, human resources, and operations to assist in your career growth. We celebrate individuality and care about your livelihood as an artist. JUUT Salonspa is an inclusive environment.

Responsibilities

• Provide an elevated customer experience to all JUUT guests
• Perform front desk duties in accordance with JUUT’s performance and service standards
• Greet guests upon arrival with the appropriate welcome for new or returning guests
• Check-in guests, give salon tour to all new JUUT guests and offer add-on appointments available following guest’s scheduled appointment
• Escort guest to waiting area, hang up coat if necessary, and offer beverage to all guests and Daymaker book to new guests
• Perform confirmation calls to guests and offer add-on service during call
• Check out guests by ringing service ticket, closing out sale of retail products and/or suggesting fitting products, pre-booking next guest appointment, and performing proper goodbye
• Answer incoming guest calls, book appointments with proper artist or therapist through matchmaking, capture guest data completely and accurately, offer add-on appointments and up-sell booked appointment
• Make follow-up calls to new guests within 24 hours of their visit to JUUT
• Stock retail shelves as necessary when product is low or retail product order is delivered
• Clean retail shelves on a regular basis
• Responsible for all product knowledge, continuous product education, ability to answer product questions as a resource for the guest
• Monitor and refill beverage station items, keep area clean and stocked
• Organize magazines throughout salon to be in order and easily accessible to guests
• Clean bathrooms and restock supplies and containers
• Perform salon cleaning as determined by management
• Maintain knowledge of artists at salon location to include services provided, specialties, level, etc.
• Reschedule appointments when necessary, block artist time in computer system, distribute gratuities
• Handle cash including bank deposits
• Work during opening and closing hours
• Attend all training, education, and meetings/huddles as required
• Assist with other duties as assigned
• Maintain professional demeanor, communication, and dress including following proper dress code with professional looking hair and makeup

Requirements

• 1–2 years of retail or customer service experience

Qualifications

• High School Diploma or equivalent
• Some exposure to salon, cosmetics, hospitality, or retail business preferred
• Customer service experience preferred but not required; training provided

Physical Requirements

• Walk, sit, bend, and squat
• Talk and hear
• Grab, pull, or bend items
• Lift and/or carry up to 10 lbs
• View items at a close or distant range
• Stand for extended periods of time

Benefits

• Comprehensive health insurance
• Dental insurance
• Vision insurance
• Employer-matched retirement plan
• Paid time off
• Employee discount on products and services
• Ongoing education and professional development support