Guest Service/Front Desk Representative / Night Auditor 2nd Screen (Part Time)

Responsibilities

• Responds to the needs of the guest and serves as the initial hotel representative, ensuring guest satisfaction.
• Handles all checkouts, registrations, guest charges, reservations, telephone calls, and special guest requests.
• Attentive to guest messages, wake‑up calls, and complaints.
• Manages cash and credit‑card transactions, balances the drawer at shift end, and prepares cashier reports.
• Maintains adequate change fund, secures cash, and changes the shift key on the cash register.
• Processes guest requests promptly and checks daily guest mail, phone rack, and future reservations.
• Makes courtesy calls to new guests, assists with luggage and coat storage, and delivers supplies to guest rooms.
• Answers questions about casino operations and the local area; knowledgeable of hotel functions, restaurant and bar specials.
• Answers telephone and/or switchboard calls as needed; monitors reservation system and fax for reservations and administrative messages.
• Balances department keys before end of shift, follows register posting procedures, and secures keys.
• Second‑shift representatives verify housekeeper’s room‑status report and resolve any discrepancies.
• Monitors guest accounts for extreme or suspicious charges and notifies supervisor.
• Checks all checkout folios, direct billing, and credit‑card charges against room and phone racks; ensures checks are endorsed and stamped.
• Second‑shift representatives pull non‑guaranteed no‑shows, cancel, time‑stamp, initial, and file them.
• Responsible for guest security and knowledgeable of evacuation and safety procedures.
• Processes miscellaneous forms, updates room rack in coordination with check‑ins, check‑outs, and housekeeping.
• Performs filing duties and monitors reservation status of other area hotels.
• Attends all mandatory department trainings, Title 31 and/or SAR training.
• Ensures confidentiality of financial and employee/client records.
• Works a 24‑hour, seven‑day operation, including holidays.
• Displays a responsive, professional manner in handling requests, complaints, and problems.
• Represents the Fond du Lac Band of Lake Superior Chippewa with courtesy, respect, and sensitivity.
• Maintains proper attendance, punctuality, and a clean, organized work area.
• Flexibly assumes additional responsibilities as assigned by management.

Minimum Education

No Formal Education

Minimum Experience

• No driver’s license required.
• Strong customer service and hospitality skills.
• Basic computer knowledge (posting, telephone, reservation equipment).
• Cash handling skills preferred.
• Basic knowledge of accounting/bookkeeping systems preferred.
• Knowledge of the local hospitality industry desired.
• Effective oral and written communication abilities.
• Ability to work independently and establish priorities.
• Attention to detail and accuracy.
• Ability to establish professional, harmonious working relationships.
• Subject to drug and alcohol testing per Fond du Lac Reservation personnel policies.
• Subject to pre‑employment and annual background checks.
• Physical requirement: continuous standing, speaking, and listening; work may occur in a smoking environment.

Shift

Rotating

Compensation

$15.00 per hour

Additional Compensation

• Guest Services/Front Desk Representative: $15.00 per hour
• Night Auditor: $16.96 – $19.08 per hour

Benefits

• Floating holidays

Job Details

• Number of openings: 1
• Veterans encouraged to apply: Yes
• Physical required: No
• Drug test required: Yes
• Job type: Part Time
• Place of work: On‑site
• Postal code: 55718
• Requisition ID: 70269