Guest Service Expert Smashburger - Part Time (Harrah's Laughlin)

Responsibilities

• Greet Like a Pro: Welcome every guest with genuine warmth and a big smile—make them feel like Family Style VIPs.
• Menu Mastery: Know the menu inside-out so you can answer questions and make tasty suggestions.
• Cashier Confidence: Handle POS transactions quickly and accurately, following all cash-handling procedures.
• Clean & Crisp: Keep counters, floors, and dining areas spotless—table touches, trash duty, and mopping included.
• Food Delivery Flair: Serve up meals with style and check in to make sure guests have everything they need.
• Phone Etiquette: Answer calls with clarity and charm—yes, even when it’s busy!
• Team Player Energy: Jump in to help other outlets when needed and keep the vibe positive.

Qualifications

• Experience: At least 1 year in a customer-facing role.
• Educational Background: High school diploma or GED.
• Certifications: SNHD Health Card and Alcohol Awareness (Must be 21 years of age).

Skills

• Strong English communication skills.
• Computer literacy.
• A knack for multitasking.

Physical & Mental Stamina

• Stand and walk for your entire shift.
• Lift up to 50 lbs and push/pull up to 30 lbs.
• Work in hot/cold temps and noisy or smoky environments.
• Navigate stairs and confined spaces with ease.