Guest Service Coordinator I

Qualifications

• 1+ years of successful, recent work experience, demonstrating dependability and a strong work ethic.
• Ability to be flexible for different shifts, work hours, or occasional weekends as needed.
• High school diploma, GED, or willingness to work toward HSE in the first year of employment.
• Demonstrated desire to learn, grow, and develop in previous roles and situations.
• Demonstrated ability to learn software systems that support role and WM operations.
• Familiarity with the Wheeler Mission program focus and our residents’ experience, including addiction support, mental health issues, and trauma support, strongly preferred.

Skills

• Guest/Customer Focus
• Listening
• Compassion
• Conflict Resolution
• Timeliness
• Communicates Effectively

Physical Requirements

• Walking short distances with the ability to walk up and down stairs
• Physical dexterity sufficient to operate standard office equipment
• Physical ability to perform normal office functions including sitting for prolonged periods of time and the endurance to remain standing for prolonged periods of time
• Strength to lift office supplies and equipment up to 20 pounds

Shift Differentials

• GSCs working between 5:00pm-11:00pm receive a $1.00 per hour pay differential
• GSCs working between 11:00pm-7:00am receive a $2.00 per hour pay differential

Pay Incentives

• GSCs may also earn an additional $0.50 per hour pay increase upon completion of our SkillBridge training program