Guest Service Coordinator

Job ID: 5412082

About the role

Guest Service Coordinator position with Dane County.

Responsibilities

• Provide front-line guest services, including greeting visitors, answering questions, and directing them to appropriate departments or staff.
• Manage incoming calls, emails, and in-person inquiries, ensuring timely and accurate responses.
• Maintain a welcoming and organized reception area.
• Coordinate meeting room reservations and assist with event setups as needed.
• Perform administrative tasks such as data entry, filing, and record-keeping.
• Assist with special projects and other duties as assigned.

Requirements

• High school diploma or equivalent; additional education or relevant certifications are a plus.
• Previous experience in customer service, reception, or administrative support roles.
• Strong communication and interpersonal skills.
• Proficiency with office software (e.g., Microsoft Office Suite, email, and calendar management tools).
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Demonstrated ability to maintain confidentiality and handle sensitive information.