Guest Service Attendant

Responsible for providing outstanding guest service to WinnaVegas guests. Performs a variety of guest service functions, including exchanging currency for coin, check cashing and verification, cashing in chips, creating players club cards, and redeeming club benefits.

Responsibilities

• Proficient with all aspects of Casino Trac system.
• Enrolls guests in Club Winn membership and assists guests on using Club Winn cards.
• Retrieves and looks up pertinent player information in the database.
• Makes change, cashes checks, and cashes in coin for customers and employees in a confidential manner.
• Records amount received and prepares reports of transactions.
• Verifies paperwork and dispenses monies for jackpot/fills.
• Balances and accounts for all cash, chips, tokens, and checks, recording all information on the appropriate forms.
• Learns and becomes proficient with all banks ranging from cashier window to master bank.
• Able to reconcile a till after each shift.
• Ensures that all “Players Club Situation Forms” and “Players Club Guest Complaints Forms” are completed and turned over to the Shift Supervisor immediately.
• Issues tills for Casino departments as needed.
• Maintains awareness and knowledge of all Casino activities, events, promotions, and services offered to WinnaVegas guests.
• Reads, understands, and adheres to Gaming Compact and Winnebago Tribe Code, Rules and Regulations, Internal Controls, Standard Operating Procedures, and Departmental Rules.
• Attends all meetings and/or training as directed by management.
• Performs all other job duties as assigned.

Requirements

• High School diploma or GED required.
• Comprehensive computer skills.
• Six months to one year of related experience or training.
• Excellent communication and presentation skills.
• Good organizational and clerical skills.
• Must be able to obtain a gaming license.
• Bi-cultural experience preferred.
• Native American preference.
• Must have a telephone.
• Must be able to lift up to 50 lbs.
• Must be able to withstand a smoky environment for extended periods of time, with direct exposure to secondhand smoke.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources