Guest Service Attendant

Position Summary

As a key member of the property’s golf operations team, the Guest Service Attendant team reports to the Proshop Manager or Assistant Golf Pro and attends to the golfers prior to tee off and after golf round is completed, golf cart fleet, driving range and marshalling as needed.

Qualifications, Knowledge and Skill Requirements

• Must have strong customer/guest orientation
• Must have strong communication and interpersonal skills
• Must be dependable
• Must have friendly personality and enjoy working with the public
• Working knowledge of the rules of golf is preferred
• Ability to learn and enforce course policies, rules, and regulations
• Ability to follow verbal and written instructions
• Ability to use equipment and tools properly and safely
• Current Driver’s License

Responsibilities

• Maintain a professional appearance
• Bringing carts from the cart barn in the morning and returning carts to the cart barn at the end of the day
• Cleaning, fueling, and checking carts after each use
• Clean and maintain cart barn
• Ensure the carts are available for player use at all times
• Receive and communicate complaints to the General Manager/Proshop Manager
• Work closely with Pro Shop staff to prepare for and conduct golf tournaments
• Implement and support all course policies and programs as communicated by management
• Attends to the driving range area (maintaining the tee area as well as picking the range) as needed
• Marshal the course as assigned by supervisor or manager
• Perform other duties as assigned by supervisor or manager

Working Conditions

• Regularly required to reach with arms and hands
• Often required to walk, stand, talk or hear, handle, feel or operate objects
• Occasionally required to lift and/or move up to 30lbs
• Sometimes required to sit, stoop, kneel, crouch, twist or crawl

About Troon

Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization.