Guest Service Attendant

About the role

This role is ideal for individuals who enjoy being outdoors, engaging with members by name, and supporting daily golf operations with energy, professionalism, and a service-first mindset. Guest Service Attendants are often the first and last impression of the Club and play a key role in creating a welcoming, polished, and memorable experience for members and their guests.

Responsibilities

• Greet members and guests warmly, using names whenever possible.
• Provide attentive, proactive service throughout the golf operation (bag drop, cart staging, range support, and course interaction as applicable).
• Assist with loading, unloading, cleaning, and staging golf bags and carts.
• Support daily golf operations to ensure smooth pace of play and a positive on-course experience.
• Maintain clean, organized, and professional service areas.
• Communicate clearly with the Golf Professional staff and fellow team members.
• Anticipate member needs and respond promptly with a helpful, solutions-oriented attitude.
• Uphold HVCC service standards, safety practices, and appearance guidelines.

Skills

• Hospitality-driven and genuinely enjoys serving others.
• Strong work ethic with a team-first mindset.
• Comfortable engaging with members and guests in a professional, friendly manner.
• Willingness to learn the rules and traditions of golf.
• Reliable, punctual, and detail oriented.
• Takes pride in creating positive experiences rather than just completing tasks.

Requirements

• Previous golf course or outdoor service experience preferred but not required.
• Understanding of the game of golf or willingness to learn.
• Ability to work flexible schedules, including weekends and holidays.
• Ability to lift 50 pounds minimum on a regular basis.
• Ability to stand, walk, bend, and work outdoors for extended periods.
• Ability to work in varying weather conditions, including heat, cold, wind, and sun.
• Strong communication skills and a positive attitude required.