Guest Service Attendant

Job Description

As a Front Desk Associate at a Hilton-branded hotel, you are the first point of contact for guests and play a key role in delivering the warm, welcoming, and exceptional service that defines the Hilton guest experience. This position is responsible for greeting guests, managing check-in/check-out procedures, handling guest inquiries, and ensuring a smooth and pleasant stay.

Key Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Check guests in and out of the hotel accurately and efficiently.
• Respond promptly to guest inquiries, requests, complaints, and concerns.
• Provide information about hotel amenities, local attractions, transportation, and dining.
• Promote Hilton Honors memberships and assist with enrollment.

Reservations & Front Office Operations

• Manage room assignments based on guest preferences and availability.
• Accurately handle cash, credit card transactions, and billing.
• Use property management system (PMS) to check room status, update profiles, and manage guest accounts.
• Maintain lobby and front desk area in a clean and welcoming condition.
• Cookordination with housekeeping and maintenance to ensure guest requests and room readiness.

Brand Standards & Professionalism

• Uphold Hilton brand standards in every interaction and task.
• Follow all hotel policies and procedures, including those related to safety, security, and confidentiality.
• Handle confidential guest information with discretion.
• Assist with night audit procedures and shift reports as needed.

Qualifications

• High school diploma or equivalent; hospitality or customer service education is a plus.
• Previous hotel front desk or customer service experience preferred.
• Experience with hotel property management systems (e.g., OnQ) is a plus.
• Must be at least 18 years of age.

Skills

• Excellent communication and interpersonal skills.
• Strong attention to detail and time management.
• Ability to stay calm under pressure and handle difficult situations professionally.
• Proficient in Microsoft Office and basic computer operations.
• Flexible availability, including evenings, weekends, and holidays.

Benefits

• 401(k) for eligible employees.
• Discounts with Columbia Sussex-managed properties nationwide.
• Hilton Team Member travel discounts and benefits.
• Flexible schedule.
• Sick time off.
• Opportunities for career growth and training.

Work Location

In person

Job Type

Full-time