Guest Service Attendant

About the Property

The Quadrangle Club is the faculty and social club of the University of Chicago. Established in 1893, the Quadrangle Club has played and continues to be an important role in the intellectual fabric and life of the University of Chicago. Over the decades, the Club has been a place where Nobel laureates, faculty and numerous other scholars have hosted discussions about topics and ideas that have shaped the world. The Club is housed in a historic facility designed by Howard Van Doren Shaw.

Basic Function

Create a welcoming experience for guest(s) by assisting with luggage upon arrival. Set up and break down event rooms, dining rooms, lounge and pre-function space according to event orders, as well as maintain cleanliness standards throughout the facility and grounds.

Qualifications

• Must be able to lift, push and pull 70+ pounds
• Housekeeping experience and knowledge of meeting room setup is desirable
• Excellent attention to detail and ability to work mobile devices
• Previous experience as a guest service attendant is desirable but not required

Essential Functions

• Carry guests' luggage to/from the guests' rooms
• Handle guest room deliveries
• Load and unload guests' luggage into taxis, ride share and personal vehicles, buses etc.
• Assemble and arrange event equipment in event rooms per event order, to the standard set by Event Operations management
• Using manual roller, roll the three Har Tru tennis courts multiple times daily
• Using weighted pull broom brush three Har Tru tennis courts multiple times daily
• Using wired line brush sweep tennis courts lines multiple times daily
• Sweep and wash tennis deck daily
• Clean and maintain building grounds, Tennis courts, sidewalks, alley, lawn areas, steps, signs, and other areas as directed by management
• Shovel snow for ease of egress for all patrons
• Assist event clients with carrying boxes, easels, equipment etc.
• Must be able to walk for long periods of time, resulting in an average of 17,000 to 25,000 steps per shift
• Must be able to push, pull and lift a variety of tables and other equipment weighing 5-150 pounds, consisting of various materials and styles
• Listen and respond to guests' inquiries using a positive, clear speaking voice
• Answer questions and assistance giving accurate information pertaining to food and beverage hours
• Daily thorough cleaning of event rooms, common areas, offices, restrooms, following proper cleaning standards including the removal of trash throughout facilities and the restocking of supplies
• Ensure storage areas are clean and well organized
• Utilize appropriate hardware and software in completion of daily duties
• Assist leadership team with monthly, quarterly and/or yearly inventory of equipment and banquet goods

Marginal Functions

• Assist guestroom attendants with appropriate duties
• Stock guestroom attendants closet with bed linens, room amenities etc.
• Other duties as assigned by management

Compensation

$20