Guest Service Associate | Overland Park, Kansas

What You’ll Do

• Manage opening/closing procedures and ensure smooth daily operations.
• Cook up guest flow, handle inquiries, and maintain the reservation system.
• Educate guests on services, Wax Pass benefits, products, and current promotions to drive sales.
• Manage front desk and retail areas, including restocking and organization.
• Deliver a personalized guest experience using brand standards and service techniques.
• Maintain performance goals.
• Follow company policies, dress code, scheduling, and safety standards.
• Participate in training sessions, community events, and marketing initiatives.

What We’re Looking For

• A friendly, positive, and professional attitude.
• Ability to work flexible shifts, including evenings & weekends.
• Sales experience is a plus—helping guests find the best products, services & packages!
• A strong team player who thrives in a fast-paced environment.
• A passion for beauty and building genuine guest relationships.
• Ability to lift and move items up to 25 pounds.
• Ability to reach items stored at various heights.
• Ability to stand and work on the floor for extended periods of time.

Compensation & Benefits

• Hourly Base Pay + Additional Compensation: Earn commissions on packages and rebook bonuses!
• Participating in bonus contests that reward top performers.
• Benefits (for Eligible Associates): Medical, dental, and vision insurance, 401(k) with employer match, Paid Time Off that increases with tenure (including vacation, personal, and sick leave, accrued per company policy), Employee discounts (free waxing services + 40% off retail products).

How To Apply

Apply through this posting or visit our career page: https://waxcenter.com/pages/corporate-careers. This role is not eligible for visa sponsorship.

Note: European Wax Center is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.