Guest Service Agent | Part Time

About the role

Join a team that celebrates hospitality, heart, and the unmistakable energy of Austin — where every day brings something new. Working at the Omni Austin Hotel Downtown means being part of a brand recognized for exceptional service and genuine hospitality.

Responsibilities

• Ensure extraordinary service to guests on Omni Premier Floors during Breakfast and Happy Hours.
• Set-up, serve, and maintain cleanliness of the Omni Club Lounge.
• Provide assistance to our Loyalty Ambassadors and Guest Experience Planners as needed.
• Have full command of hotel services and hours of operations to explain/offer to guests.
• Ensure proper set up and break down of the Premier Lounge keeping it in immaculate condition each shift.
• Put away and rotate all items from storeroom as needed.
• Ensure that all china and silverware are polished after use.
• Be fully acquainted with the different points of interest.
• Aid guests in locating other areas of the hotel (escort them to destination when possible).
• Aid guests in arranging reservations as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
• Ensure that the public area (lounge) is maintained, clean and tidy by partnering with Housekeeping department.
• Interact with other departments to ensure that guest’s needs are satisfied.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handle special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
• Update all reservations, amenities, wake up calls, service requests in operating systems such as ALICE, Synergy, and OPMS.
• Call/Email guests inquiring about reservation specials such as anniversaries, birthdays, honeymoon, dynamic packages, romance packages and estimated times for arrivals.
• Respond to any reasonable task as assigned by manager or supervisor.

Requirements

• Must be able to stand for duration of shift.
• Must be able to lift at least 50lbs.
• Must be able to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Stand or walk for an extended period or for an entire work shift.
• Requires repetitive motion.

Qualifications

• Strong organizational and prioritization skills.
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
• Previous customer service experience.
• Previous cashiering experience is preferred.
• Fluency in a foreign language is preferred.
• Previous guest relations training is preferred.
• Must be able to work weekends and holidays.

Skills

• Customer service skills.
• Attention to detail.
• Communication skills.
• Organizational skills.

Benefits

• Free Downtown Parking in our Underground Garage.
• Associate Cafeteria with Daily Complementary Hot Meals.
• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long-Term Disability.
• 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount.
• Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
• Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts.
• Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance.

Pay

Pay details are not specified in this posting.

Schedule

Schedule details are not specified in this posting.