Guest Service Agent - Embassy Suites by Hilton Miami Airport

About Us

Join an award-winning workplace culture at Hilton, a global leader in hospitality. We've welcomed more than 3 billion guests worldwide while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our culture has earned repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way.

Responsibilities

• Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Qualifications

At Hilton, our core values define what it takes to succeed and guide the qualities we look for in every team member: a passion for spreading the light and warmth of hospitality; acting with integrity and always doing the right thing; inspiring others through leadership; a belief that teamwork drives the best outcomes; a sense of ownership and accountability; and a focus on the now, bringing urgency and discipline to every moment.

Benefits

• Incredible travel perks – 110 nights of deeply discounted travel, with room rates as low as $40/night through our Go Hilton travel program
• Own a piece of Hilton – Employee stock purchase program (ESPP) to invest in Hilton shares at a 15% discount
• Paid parental leave for eligible team members, including partners and adoptive parents
• Personalized caregiving support – Dedicated caregiving concierge services
• Crisis concierge – A single, compassionate point of contact for practical support and emotional care during times of loss
• Mental health resources – Free counseling and support through the Employee Assistance Program (EAP)
• Generous paid time off (PTO)
• Health & welfare benefits – Variety of health plans covering checkups, dental, vision, and more
• Financial security – Retirement plans to save for the future

Benefits availability may vary depending on team member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.