GUEST SERVICE AGENT (DATA ENTRY)

Location: Coppell, TX 75019 – This position is onsite.

Pay

$20.00 - $22.00 per hour

Schedule

Monday-Friday, 11:00 AM-7:00 PM

Training schedule: Monday-Friday, 9:00 AM to 5:00 PM EST for 2 weeks

Benefits

• Free food for all shifts (salad bar & one entree)
• 401k with company match
• Excellent standard benefits

About the role

We are seeking a high-performing Customer Service Representative to support a fast-paced, high-volume operational environment. This role requires handling frequent inbound and outbound calls while simultaneously managing order entry, data documentation, and multiple systems. Success in this role depends on the ability to work quickly and accurately across multiple platforms, manage competing priorities, and maintain strong attention to detail in a structured, production-driven environment.

Responsibilities

• Take emails and phone calls from private plane meal orders (e.g., entering orders for high-profile clients into the system to ensure timely catering delivery)
• Accurately process orders, requests, and updates across multiple systems
• Navigate between CRM, order entry, and workflow systems simultaneously
• Document all interactions in real time while maintaining accuracy and compliance
• Manage multiple tasks and priorities in a fast-paced, time-sensitive environment
• Coordinate with internal teams to ensure timely and accurate service delivery
• Resolve customer issues and escalate when necessary
• Meet productivity, accuracy, and performance metrics

Requirements

• Experience in a high-volume call center OR high-volume data processing environment
• Proven ability to manage multiple systems and tasks simultaneously
• MS Office proficient, including MS Excel
• Strong data entry skills with a high level of accuracy and attention to detail
• Ability to work in a fast-paced, metrics-driven environment
• Strong written and verbal communication skills
• Ability to follow structured processes and maintain compliance standards
• High school diploma or equivalent
• Background check and drug screening required

Preferred Qualifications

• Call center experience (inbound/outbound)
• Experience with CRM, order entry, or case management systems
• Background in high-volume customer service, healthcare, or operations environments