Guest Service Agent - Aventura Station

About the role

Your Purpose As a Guest Service Agent at Brightline’s station, you will be responsible for warmly welcoming guests, providing information on ticket kiosks, assisting with local transportation inquiries, and processing and handling their baggage. Additionally, you will offer information about the station and the surrounding areas. This role also involves ensuring the safety and security of the station, assisting in various station operations, and maintaining a high level of guest satisfaction.

Responsibilities

• Welcome and engage Guests: Create warm, positive, and memorable interactions using the 10/5/First/Last rule, personalizing each experience with genuine conversation and enthusiasm.
• Support team success: Collaborate effectively with coworkers and contribute to a positive, service‑focused environment.
• Demonstrate product and policy knowledge: Understand ticketing, reservations, and fare structures, booking guidelines, and special services such