Guest Service Agent

About the role

Provide exceptional guest service to hotel guests in a professional and genuinely friendly manner.

Responsibilities

• Assist guests with check-in/check-out or general inquiries.
• Operate the telephone system for internal/external calls.
• Complete reports regarding reservations, cancellations, occupancy, and payments.
• Verify payments including cash and credit card authorizations.
• Coordinate with housekeeping on room status and resolve discrepancies.
• Handle guest complaints using the Guest Service Recovery method.
• Complete end of shift reports and deposits per cash-handling procedures.
• Report safety/security concerns.
• Maintain an organized and clean work area.
• Perform other duties as needed or directed.

Requirements

• Ability to deliver exceptional guest service consistently.
• Strong verbal communication and active listening skills.
• Ability to use various computer applications.
• Availability on weekends/holidays, possible overtime, alternating shifts.

Qualifications

Previous guest service experience preferred but not required.

Benefits

• Medical
• Dental
• Vision
• Company Paid Life & Disability
• Voluntary Life Products
• PTO/Sick/Floating Holiday