Guest Service Agent

Job Description

As the Guest Service Agent, you are responsible for providing outstanding guest service. Responsibilities include, but are not limited to, guest service and registration (check-in/check-out), room inventory and availability, and upholding high quality guest service standards.

Requirements

• Minimum of two years customer service experience
• Ability to consistently treat others with kindness and willingness to help
• Proficiency in the operation system Opera will be helpful!
• Familiar with Hotels and previous Hotel Front Desk experience is a big plus
• Ensure guest expectations are exceeded
• Communicate effectively and graciously with Housekeeping, Engineering, Catering and Sales to ensure groups and special functions are handled smoothly
• Stay poised and calm under pressure
• Work a varied schedule that includes evenings, nights, holidays and weekends
• Excellent time management skills
• Good knowledge of computers including hospitality software
• Exceptional detail in follow-up
• Contribute to a courteous, friendly, professional work environment

Physical Requirements

• Ability to stand for long periods of time and move frequently from area to area
• Ability to bend, stoop, crouch, reach with hands and arms
• Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 40 pounds
• Must be able to stand or walk for an extended period or for an entire work shift in indoor environments

Qualifications

• Must be a self-starter with a great personality and strong skills

Benefits

We offer competitive wages, comprehensive benefits for full-time employees, and an independently run, family owned iconic hotel.

Pay

Competitive wages

Schedule

24/7 operation position will be required to work a varied schedule that includes evenings, nights, holidays and weekends