Guest Service Agent

About the role

Welcome to the AC Hotel San Diego Downtown Gaslamp Quarter, a vibrant property within the Pyramid Global Hospitality portfolio. Featuring 147 thoughtfully designed guest rooms and 200 sq. ft. of intimate meeting space, this hotel combines modern style with a dynamic work environment. As a member of our team, you’ll join a dedicated group that values collaboration, professionalism, and a passion for hospitality.

Responsibilities

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interacts with all guests
• The bell person/guest services attendant will welcome each guest to our hotel
• If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
• You will be escorting and orienting the guest to the front desk for check-in
• You will park and retrieve guests vehicles as requested
• Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel
• You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests
• Aid the lobby attendant in keeping the entrance area clean and organized
• "Be the difference" with all guest and employees and do more than just “the norm"

Requirements

• At least one year in a customer service role with high guest interaction
• A Valid drivers license with no major infractions for 6 months
• Hospitality industry experience is a plus
• Ability to solve problems when they arise
• Ability to work in a team environment is a must
• Pleasant and helpful personality
• Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Must be available to work various shifts including weekends and holidays

Qualifications

• Must be available to work various shifts including weekends and holidays

Skills

• Outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting

Benefits

• Comprehensive health insurance
• Retirement plans
• Paid time off
• On-site wellness programs
• Local discounts
• Employee rates on hotel stays

Pay

$21.00 per hour

Schedule

Full shift standing and going back and forth to the valet lot and different areas of the hotel