Guest Service Agent

Essential Functions

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Peachtree Hospitality Management standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of appearance and grooming, which include wearing a correct name tag when working.
• Always comply with Peachtree Hospitality Management standards and regulations to encourage safe and efficient hotel operations.
• Establish and maintain attentive, friendly, courteous, and efficient hospitality at the Front Desk.
• Check all guests into and out of the hotel in a friendly and efficient manner.
• Confirm credit and payment method at check in and confirm full payment at check out.
• Log all requests and confirm completion through brand tracking tool.
• Review rooms inventory and house count for availability and rates.
• Book reservations for day of arrival or future stays.
• Balance and prepare individual paperwork for closing of shift.
• Balance bank daily.
• Maintain and understand special guest programs and franchise related programs including the completion of required brand training.
• Conduct daily bank drop with a witness and according to standards.
• Run daily arrival report and highlight all special requests.
• Always maintain a clean and organized work area.
• Distribute package and mail to guests for delivery or inform guest of receipt as necessary.
• Have thorough knowledge of the front desk system for all guest services.
• Perform other duties as requested by management.
• Attend all training/meetings as requested by management.

Competencies

• Must be able to convey information and ideas clearly, both oral and written.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high pressured situations.
• Must be able to work with and understand financial information and data, and basic arithmetic function.

Physical Demands

• Long hours sometimes required.
• Light work-exerting up to 30 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand throughout the entire shift.

Travel

0% Required

Education And Experience

• A High School Diploma or GED certificate is preferred, and/or equivalent work experience.
• Previous experience in the hospitality industry preferred.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.