Guest Service Agent

About the role

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Responsibilities

• Process check-ins and check-outs
• Secure payment and verify/adjust billing
• Assist guests with reservations and requests
• Anticipate guest needs and exceed expectations
• Implement creative solutions to provide exceptional service
• Comply with brand standards

Benefits

• Medical, dental, vision, disability, and life insurance
• Generous 401(k) retirement match
• Paid Holidays and Paid Time Off
• Employee Assistance Program and Fund