Guest Service Agent
Kingston Resorts · Myrtle Beach, SC · 3 wk ago
On-siteOTHRFull-time
About the Role
This is a seasonal, part-time position at the Embassy Suites Myrtle Beach Resort. A flexible schedule is required, including weekends and holidays.
Responsibilities
- Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
- Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Ascertain callers' needs through open-ended questions.
- Describe room accommodations and all amenities.
- Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
- Access guest history records to best service guests; maintain accurate information in guest history files.
- Resolve guest complaints, ensuring guest satisfaction.
- Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
- Communicate pertinent guest information to designated departments/personnel (e.g., special requests, amenity delivery).
- Present folio to guest and resolve any disputed charges.
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
- Perform additional duties as assigned.
Benefits
- Free lunch
- Free health club membership
- Discounted travel program benefits for team members and their family