Guest Service Agent

Do you enjoy helping people and creating memorable guest experiences? The Residence Inn by Marriott Dayton Beavercreek is seeking an enthusiastic, service-driven Guest Service Agent to join our front office team. As the first and last impression of the hotel, you will play a key role in ensuring every guest receives outstanding hospitality from check-in to departure. Why Join Our Team? Competitive payMarriott hotel discounts worldwideFlexible schedulingGrowth and advancement opportunitiesSupportive team environmentMedical, dental, vision, 401(k), and paid time off benefits for eligible associates What You'll Do Greet guests with a friendly, professional attitudeComplete guest check-ins and check-outs efficientlyManage room reservations and process paymentsAnswer phones and respond to guest inquiriesProvide information about hotel amenities, local attractions, and dining optionsResolve guest concerns and service requests promptlyMaintain accurate guest records and reportsCoordinate with housekeeping and maintenance teams to ensure guest satisfactionDeliver exceptional hospitality and personalized service Qualifications Previous hotel, hospitality, customer service, retail, or front desk experience preferredStrong communication and interpersonal skillsAbility to multitask in a fast-paced environmentProficiency with computers and reservation systemsProfessional appearance and positive attitudeFlexible availability, including weekends and holidaysHigh school diploma or equivalent preferred Ideal Candidates Have Experience As Guest Service AgentFront Desk AgentFront Office AssociateHotel ReceptionistCustomer Service RepresentativeGuest Experience SpecialistNight AuditorHospitality AssociateConciergeRetail Customer Service Associate What Makes You Successful Passion for hospitalityStrong problem-solving abilitiesAttention to detail and accuracyAbility to remain calm and professional under pressureCommitment to creating exceptional guest experiences Apply Today! Join the team at Residence Inn by Marriott Dayton Beavercreek and help create memorable stays for our guests every day. If you are friendly, dependable, and passionate about hospitality, we encourage you to apply today. Residence Inn by Marriott Dayton Beavercreek is an Equal Opportunity Employer.