Guest Service Agent

Join our team at the Courtyard Memphis East Bill Morris Parkway, a hotel located in the heart of East Memphis, just minutes from Memphis Airport, FedEx Headquarters, and International Paper. As part of the globally recognized Marriott brand, we offer professional growth, comprehensive training, and career development opportunities.

About Us

Working at the Courtyard Memphis East Bill Morris Parkway provides a dynamic and supportive environment where you’ll help create a welcoming atmosphere for guests. Whether serving meals at our Courtyard Bistro or supporting business and private events, you’ll enjoy easy access to downtown Memphis attractions and a fast-paced, rewarding setting.

Why This Role?

As a Part-Time Hotel Guest Service Agent, Front Desk Clerk, or Front Office Agent, you’ll be at the forefront of delivering exceptional service, ensuring guests have a seamless experience from check-in to check-out. This role offers the opportunity to interact with a diverse range of travelers, build strong communication skills, and grow within the hospitality industry.

Benefits

• Exclusive discounts on hotel stays, food, and beverages for personal travel
• Access to online training courses for professional growth
• Employee Assistance Program
• Jury duty leave
• Bereavement leave

Responsibilities

• Assist guests with check-in and check-out processes efficiently, ensuring a smooth and welcoming experience
• Handle room reservations, cancellations, and modifications accurately while maintaining up-to-date records
• Respond promptly and professionally to guest inquiries, complaints, and special requests
• Process payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies
• Coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues
• Provide information about hotel services, amenities, local attractions, and transportation options
• Resolve guest concerns or complaints effectively, escalating issues when necessary
• Maintain accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS)
• Upsell rooms and promote hotel amenities, such as dining options or event spaces
• Follow safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity

Requirements

• Previous experience in customer-facing roles, such as hospitality, retail, or food service (preferred)
• Strong interpersonal skills and a focus on delivering exceptional service
• Familiarity with computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills for professional interactions with guests and team members
• Experience handling guest complaints or resolving conflicts calmly and effectively
• Ability to manage multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously
• Hospitality or front desk experience (preferred)
• A high school diploma or equivalent
• Flexibility to work evenings, weekends, and holidays

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for exceptional guest and associate satisfaction, market premiums, and superior ROI. We foster a world-class culture where great people deliver extraordinary results.