Guest Service Agent

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation: $16 hourly Qualifications Has previous experience or working knowledge of Microsoft Office and reservation management systemsPossesses strong customer service skills, interpersonal skills, organizational skills, and time management skillsMust have graduated high school, received a GED or equivalent1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferredComfortable taking telephone calls and mitigating stressful situations Responsibilities Connect with the housekeeping department to ensure guest accommodations are readyField customer complaints when necessaryPerform regular bookkeeping duties: make sure hotel guest information is current and correct Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbersAnswer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests