Guest Service Administrator

About the role

The Guest Service Administrator plays a critical role in both guest experience and site administration at a world-class Dexterra camp facility.

Responsibilities

• Welcome guests and provide introductory information about the site
• Serve as the first point of contact for guest and client inquiries via phone and email
• Allocate guest rooms and issue room keys and access cards as required
• Manage the check-in and check-out process for all guests
• Maintain accurate records of guest names, room assignments, and dates of stay
• Ensure accurate and timely data entry into occupancy and property management systems
• Forecast occupancy levels based on bookings and client schedules
• Run and distribute occupancy, arrival/departure, and utilization reports
• Support site planning through accurate guest and occupancy reporting
• Ensure database accuracy for room bookings, payments, and multiple data sources
• Provide guests with information on camp rules, policies, and services while gathering feedback
• Assist with administrative review of safety documentation, time sheets, and maintenance records
• Aid in the preparation of reports using MS Excel and documentation in MS Word
• Assist the Site Manager with day-to-day administrative and operational support tasks

Qualifications

• Completion of post-secondary education in Hospitality, Business Administration, or a related field
• Minimum 1 year of logistics, or hotel guest services and/or administrative experience
• Minimum 1 year of accounting or administrative experience, which can include (but not limited to): receiving reports, work orders, payroll data entry, invoicing and billing
• Strong attention to detail with the ability to maintain accurate guest and occupancy records
• Intermediate proficiency with Microsoft Office (Excel, Word)
• Experience with Property Management Systems or hospitality software is considered an asset
• Strong customer service skills with a professional, organized, and responsive approach