Guest Room Attendant | State College Springhill Suites

About the Role

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintain standards of quality and cleanliness throughout daily assignments. Observe all house and safety rules, housekeeping room procedures, and security procedures.

• Clean and service assigned guest rooms by category priority according to franchise and hotel standards.
• Return and restock cart at end of shift.
• Complete additional deep cleaning or seasonal cleaning functions as scheduled.
• Other duties as assigned.

Responsibilities

• Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness.
• Report any maintenance deficiencies and handle guest requests or complaints.
• Ensure the confidentiality and security of all guest rooms.

Requirements

• Minimum one year of cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries. We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support. Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels is excited to offer an exceptional opportunity at our 72-room SpringHill Suites State College, located in the charming Williamsburg Square just minutes from Penn State University. Our hotel blends timeless colonial-inspired architecture with modern amenities to create a welcoming and distinctive guest experience. Whether you're beginning your hospitality career or looking to take the next step, you'll find a supportive team, opportunities for growth, and a rewarding work environment at one of State College's premier hotels.

Schedule

Flexible schedule, including weekends, holidays, and varied shifts.