Guest Room Attendant | Huntington DoubleTree

About the role

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Maintains standards of quality and cleanliness throughout daily assignments. Observes all house and safety rules, housekeeping room procedures, and security procedures.

Responsibilities

• Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness.
• Responsible for reporting any maintenance deficiencies and handling guest requests or complaints.
• Ensures the confidentiality and security of all guest rooms.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Satisfactory communication skills with guests, management, and co-workers.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

About Shaner Hotel Group

Shaner Hotel Group is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries. We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property. Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support. Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality.

About The Team

The DoubleTree by Hilton Huntington is located in downtown Huntington, West Virginia, near Marshall University. Our hotel offers an exceptional environment for associates who are passionate about creating memorable guest experiences. The DoubleTree by Hilton Huntington features more than 20,000 square feet of flexible meeting space, a seasonal outdoor pool, and a variety of amenities designed to make every guest's stay comfortable and enjoyable. Whether guests are visiting for Marshall University Thundering Herd sporting events, business travel, meetings, or exploring the Huntington area, our team delivers the warm hospitality and service guests expect. Guests can enjoy delicious dining experiences at Doppio Albero Restaurant and unwind at Bootleggers Lounge, featuring comforting favorites and expertly crafted cocktails in a welcoming atmosphere.