Guest Room Attendant | Hershey Hampton Inn

Responsibilities

• Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness.
• Maintain standards of quality and cleanliness throughout daily assignments.
• Observe all house and safety rules, housekeeping room procedures, and security procedures.
• Clean and service assigned guest rooms by category priority according to franchise and hotel standards.
• Return and restock cart at end of shift.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Handle guest complaints, ensuring guest satisfaction.
• Report any maintenance deficiencies and handle guest requests or complaints.
• Ensure the confidentiality and security of all guest rooms.
• Other duties as assigned.

Qualifications

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers.
• Knowledge of proper chemical handling.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Schedule

Flexible schedule, including weekends, holidays, and varied shifts.

About the Company

Shaner Hotels is one of the hospitality industry's leading award‑winning hotel owner‑operators and management companies. Our growing portfolio includes more than 70 full‑service, select‑service, extended‑stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries. We partner with many of the world's most recognized hospitality brands as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence. Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including development, design and construction, revenue management, e‑commerce, sales and marketing, human resources, accounting, and operational support. We invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About the Team

Shaner Hotels has an exciting opportunity at the Hampton Inn Hershey Near the Park, located in the heart of the Hershey market just minutes from Hersheypark, Hershey Gardens, the Giant Center, and the AACA Museum. The hotel offers complimentary hot breakfast, free Wi‑Fi, a state‑of‑the‑art fitness center, and a heated indoor pool. Our team is dedicated to delivering exceptional service and creating memorable experiences for every guest while upholding the high standards of the Hampton by Hilton brand. We are committed to an associate‑focused environment that emphasizes satisfaction, work‑life balance, career development, and growth opportunities.