Guest Room Attendant

About the role

Clean hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed.

• Maintain and clean all equipment used throughout the course of a shift, as directed.
• Maintain proper documentation of all duties accomplished during a working shift, as directed.
• Report all safety hazards or maintenance deficiencies for proper handling.
• Abide by all security measures.
• Greet all guests throughout shift with the proper salutation and pleasant expression.
• Assist guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies.
• Perform all duties in a quiet and orderly manner.
• Assist the house person with department projects, as needed.
• Maintain strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent preferred, but not required.
• Six (6) months of previous cleaning experience preferred.
• Willingness to learn and follow direction.
• Ability to clean as directed at an acceptable performance rate.
• Ability to maintain a high level of confidentiality and professionalism.
• Must be able to operate equipment, including but not limited to vacuum cleaners, cleaning supplies, mop, and broom.
• Ability to minimally communicate and understand, in English, matters of mutual concern, such as directions, hazards, or questions; if unable to speak or understand English, prior experience as a guest room attendant required.

Benefits

Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.