Guest Room Attendant

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

About the location

Come and experience the Colorado lifestyle in the heart of the Rockies. Access to world-class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports, and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.

About The Role

The Room Attendant is an integral part of the Housekeeping Team, maintaining the guest rooms and suites to industry high standards which allows the ultimate comfort for our visiting guests. A great eye for detail, a high sense of quality and integrity, and a passion for great service will make a successful candidate.

Responsibilities

• Cleans guestrooms as assigned by management and in accordance with hotel standards.
• Inspect all rooms (vacant or occupied) checking the standard of cleanliness, missing guest amenities and/or supplies.
• Provides genuine hospitality and recognition in the work area.
• Promotes hotel services and products.
• Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction.
• Offers a special service touch when an opportunity is presented.
• Is proficient in the safe handling of all relevant equipment and machinery, reports defects and accidents to management immediately.
• Immediately report and hand into the Housekeeping Office any property or guest keys found in ‘check out’ rooms.
• Keep linen rooms tidy, correctly stocked and closed when not in use.
• Ensure working equipment is always clean, tidy and in good working order.
• Report to the manager the rooms which do not require service, or which have Privacy signs in assigned area.
• Report to managers any blankets, bedspreads, valances etc. that need changing.
• Reports any damages/repairs/maintenance inserted in HotSOS.
• Carry out any other cleaning duties as specified by your manager.

Requirements

• Minimum 1+ year previous experience required in a related position; in a luxury hotel setting preferred.
• Must be able to lift a minimum of 50 lbs and stand for 8 hours.
• Knowledge and the ability to operate cleaning equipment.
• High level of attention to detail.
• Ability to understand and working knowledge of English required.
• Current work authorization in the United States.

Benefits

• Wage is $21.96 per hour.
• Winter Season Lifestyle Benefit Merchant Pass available.
• 401k participation with company matching program.
• Competitive Benefits: Medical, Dental and Life Insurance.
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Employee Cafeteria available for meals.
• Be yourself and become a member of a work family that cares about you and invests in your development.
• Elevate your craft here and abroad!
• Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.

Schedule

This is a full-time position. A successful candidate will have a flexible schedule with the ability to work morning, afternoon and evening shifts, weekends and holidays.