Guest Relations Porter

Job Summary

303 Litho is seeking a Guest Relations Porter for its upscale residential building in Franklin Square. The ideal candidate is well-presented, friendly, organized, and service-oriented, with a strong hospitality mindset and a genuine passion for helping others and creating positive experiences.

Responsibilities

• Greet residents, visitors, and vendors with a warm, professional demeanor.
• Manage packages by receiving, logging, and retrieving them for residents.
• Manage complaints by addressing resident concerns and reporting them to the appropriate department for resolution.
• Aid guests by providing detailed information and guidance on property amenities, local attractions, and upcoming events.
• Cook up personal shopping services and grocery deliveries upon request to enhance guest convenience and satisfaction.
• Collaborate with housekeeping, cleaning, and groundskeeping teams to uphold safety and cleanliness standards throughout the property.
• Develop a network of local contacts, service providers, and businesses to serve guests.
• Notify Security of any issues that you cannot resolve immediately.

Qualifications

• Basic Qualifications:
• A high school diploma or GED equivalent.
• Proficient in Microsoft Office and computer literate.
• A flexible schedule with availability on weekends.
• Highly organized and detail-oriented.
• Demonstrate strong interpersonal and phone communication skills, including maintaining a professional and courteous phone demeanor.
• Excellent people skills and diplomacy, with the ability to interact effectively across all levels.
• To remain calm, polite, and patient in high-pressure or stressful situations.
• PREFERRED Qualifications:
• A minimum of two (2) years of experience in customer service, front desk, and/or the hospitality industry.

Working Conditions

• Moderate lifting 15-30 pounds regularly.
• Ability to lift, push, pull, or carry heavy objects occasionally.
• Maintain physical activity by frequently sitting, standing, or walking for extended periods, and be comfortable navigating stairs, inclines, and uneven terrain.

Salary Range

$21.00 to $24.00 per hour, based on experience.

Hours

Afternoon Full-Time Hours, Weekends Required.

What Awaits You

• Annual salary increases and performance bonuses.
• Medical, Dental, Vision, and 401k.
• Paid Vacation and Sick Time.
• Wellness Program + Wellness.
• Days off.

About 303 Litho

Located in Franklin Square, 303 Litho offers twenty-eight luxury residencies with all the benefits of city living without the hassles. Residents love the modern finishes and all-inclusive utilities.

Additional Information

303 Litho offers a competitive compensation and benefits package and dynamic and professional work environments. For more information, view our website at https://www.303litho.com/.

About Us

303Litho is an Equal Opportunity Employer.