Guest Relations Manager, Hope Lodge
About the role
The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations, occupancy, and supervises the guest relations & concierge team to optimize guest satisfaction and operational efficiency.
Responsibilities
- Manage guest referrals and check-ins to ensure timely registration and room assignments (30%)
- Supervise concierge staff and provide training for excellent guest service (25%)
- Coordinate guest amenities, transportation, and special accommodations (15%)
- Maintain guest records and room inventory accurately (10%)
- Conduct inspections of guest rooms and public areas for readiness and cleanliness (10%)
- Address guest feedback and resolve concerns promptly (10%)
Qualifications
- Minimum Degree Required: High School Diploma or Equivalent
- Preferred Degree: Bachelor's Degree
- Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role
- Valid Driver's License with Clean Driving Record is Required
Skills
- Strong leadership and team management skills
- Knowledge of hotel management systems and reservation software
- Ability to analyze data and adjust processes to improve occupancy
- Strong interpersonal and customer service skills
- Ability to work in a fast-paced, guest-facing environment
Schedule
Sunday - Thursday 9:30 am - 6:00 pm
Pay
The starting rate is $50,000 to $54,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.
Benefits
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.