Guest Relations Manager

About the role

Royal Caribbean Group is hiring through Hosco in Miami. As Guest Relations Director, you will lead the Front Desk, Suite, Concierge, and Documentation teams to deliver warm and engaging customer service at every touch point, preparing teams to anticipate guest needs and address concerns.

Responsibilities

• Ensure Front Desk, Suite, Concierge, and Documentation teams provide warm and engaging customer service at every touch point.
• Prepare Guest Relations teams (and train other departments as needed) to anticipate guest needs and quickly address concerns.
• Champion the onboard service program.

Requirements

• Superior communication, interpersonal, leadership, and problem‑solving skills.
• Ability to inspire the team to go above and beyond to keep guests happy.
• Extensive guest services management experience on large upscale cruise ships, hotels, or resorts.
• Fluency in French, German, or Spanish is a key advantage.
• Experience in the hospitality industry is preferred.