Guest Relations Concierge - PDP

Description

The Holy Cross Hospital Guest Relations Department consists of colleagues who represent the first impressions made to patients and customers. These colleagues must convey a positive image that supports the organization's Mission and Core Values, focusing on providing top-notch patient care and customer service.

Employment Type

Part time

Shift

Rotating Shift

What You Will Do

• Utilize high-level interpersonal skills and emotional intelligence for effective communication with patients, customers, staff, and prospective clients.
• Handle all incoming phone calls, providing accurate information while complying with HIPAA standards; relay messages and transfer callers to appropriate personnel.
• Multi-task by greeting visitors and escorting them to various destinations within the organization.
• Navigate customers through appropriate channels to address complaints, including offering Guest Relations Management contact information and utilizing the chain of command for urgent issues.
• Maintain computer and IT skills to adapt to changes in software and operating systems.
• Ensure the main lobby is maintained to meet the organization's aesthetic standards.
• Communicate effectively with management and keep key personnel informed of important information.
• Display a professional demeanor consistent with Guest Relations associate expectations, including adherence to uniform requirements.
• Participate in mandatory education, competencies, and meetings/events related to Guest Relations.
• Contribute to cost containment initiatives that align with the organization's People-Centered 2020 strategic focus.

Minimum Requirements

• A high school diploma or equivalent is required.
• Excellent organizational skills are necessary.
• Ability to maneuver and type on a keyboard for work purposes.
• Ability to operate miscellaneous office equipment.

Position Highlights

• Serve together in the spirit of the Gospel as a compassionate and transformative healing presence within our communities.
• Live and breathe the guiding behaviors: support each other in serving, communicate openly, honestly, respectfully, and directly, be fully present, be accountable, trust and assume goodness in intentions, and be continuous learners.

Ministry/Facility Information

A member of Trinity Health, Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties. We offer progressive inpatient, outpatient, and community outreach services and clinical research trials to serve as our community's trusted health partner for life. We are committed to providing compassionate and holistic person-centered care.

Legal Info

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or any other status protected by federal, state, or local law.