Guest Relations Attendant (Casual), Ho'olei Villas - Grand Wailea, A Waldorf Astoria Resort

Located on 40 acres of lush tropical gardens, the Forbes 4-Star, AAA 4-Diamond Grand Wailea is consistently ranked among the world’s best resorts. The property features 780 rooms, 100,000 square feet of banquet space, and seven food and beverage outlets, including three restaurants, three bars, a café, and in-room dining.

About the role

As a Guest Relations Attendant at Ho'olei Villas, you’ll brighten every guest’s day by delivering memorable experiences that embody Hilton’s light and warmth of hospitality. This casual position supports guest services operations and requires availability to work weekends, weekdays, and holidays.

A Motor Vehicle Report and drug test will be required upon offer due to shuttle-driving duties between the main lobby at Grand Wailea and Ho'olei Villas.

Responsibilities

• Coordinate department activities and support lobby and bell team members to ensure consistent, high-quality guest service
• Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members
• Greet guests warmly and assist with directions, local recommendations, and general information to enhance their experience
• Organize and verify group documentation, rooming lists, and details to ensure accurate and timely delivery of guest amenities and group luggage
• Assist with coordinating departmental initiatives or ad-hoc assignments
• Provide administrative support to department managers, including word processing, data entry, filing, and copying

Qualifications

• A passion for spreading the light and warmth of hospitality
• Acting with integrity and always doing the right thing
• Inspiring others through leadership
• A belief that teamwork drives the best outcomes
• A sense of ownership and accountability
• A focus on urgency and discipline in every moment

About Us

Hilton is a global leader in hospitality, welcoming over 3 billion guests worldwide while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning workplace culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With a suite of world-class brands and a commitment to exceptional stays, we’re setting new standards for the future of travel.

Benefits

• Incredible travel perks: Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at Hilton’s world-class hotels through the Go Hilton travel program
• Own a piece of Hilton: Invest in Hilton shares at a 15% discount through the employee stock purchase program (ESPP)
• Paid parental leave: Eligible team members, including partners and adoptive parents, receive paid leave
• Personalized caregiving support: Access dedicated caregiving concierge services for yourself and loved ones
• Crisis concierge: A single, compassionate point of contact for practical and emotional support during times of loss
• Mental health resources: Free counseling and support through a best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO): Recharge and take time for what matters most
• Health & welfare benefits: Coverage for checkups, dental cleanings, vision, and more
• Financial security: Retirement plans to help you save for the future

Benefits availability may vary by location and employment terms.

Pay

The hourly rate is $26.00 per hour, based on applicable and specialized experience and location.