Guest Relations Agent
Sonesta International Hotels · Miami Beach, FL · 1 mo ago
Management$19/hrFull-time
We need to output HTML fragment only, with sections using for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate like EEO, application instructions, etc. Must preserve all substantive info.
We need to parse the posting.
Content:
Intro: "We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting)."
Then "What This Role Is All About" heading.
Then description: "The Front Office is the heartbeat of the guest experience — and as the Guest Relations Agent, you’ll help lead the team that creates welcoming, seamless, and memorable stays from check-in to check-out. This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing guest service, team support, and daily hotel operations. You’ll help oversee Front Desk operations, support guest satisfaction, and ensure every interaction reflects the warmth and energy of Sonesta’s People People culture. If you’re service-driven, organized, collaborative, and passionate about hospitality leadership — we’d love to meet you."
Then "What You’ll Be Doing" list of duties.
Then "The Essentials" list of requirements.
Then "Anticipated Pay Range & Additional Job Information $19.00 hourly"
Then "How We Reward You" benefits list.
Then "Additional Perks & Employee Discounts" maybe part of benefits.
Then "Our Commitment to You" EEO (should be removed). Then "Before You Apply" application instructions (should be removed). Also "Sonesta is proud to be an equal opportunity employer..." remove.
We need to map to sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to decide what content goes where.
"About the role": could be the introductory paragraph about Sonesta and the role description? Usually "What This Role Is All About". So we can put that under About the role.
"Responsibilities": the list under "What You’ll Be Doing".
"Requirements": maybe "The Essentials" (previous experience, skills). Could be Requirements.
"Qualifications": maybe overlapping with Requirements; but we can combine? The instruction: prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements, Benefits, Pay. Possibly Skills separate? But we could embed skills within Requirements. However we need to follow headings list but only include when there is real content. We could include Skills if we have specific skill list. The Essentials includes skills like communication, interpersonal, multitask, PMS experience, attention to detail, problem solving, positive mindset, flexible availability, passion for hospitality. Those could be Skills. Requirements could be experience: previous hotel, Front Desk, hospitality, retail, restaurant, or customer service experience preferred. Ability to multitask etc. Might be overlapping.
We could treat "The Essentials" as Requirements (experience) and Skills separate (communication etc). But we need to avoid thin sections. Let's see: we have enough for Skills: Strong communication, interpersonal, and guest service skills with a friendly and professional attitude. Ability to multitask and thrive in a fast-paced hospitality environment. Experience using PMS systems, reservations platforms, POS systems, and handling cash transactions preferred. Strong attention to detail, organization, and problem-solving skills. Positive, collaborative, and service-focused mindset. Ability to handle guest concerns professionally and create positive guest experiences. Flexible availability including mornings, evenings, weekends, holidays, and overnight shifts as needed. A passion for hospitality, teamwork, guest engagement, and creating memorable stays for every guest.
That's a decent list.
Requirements: Previous hotel, Front Desk, hospitality, retail, restaurant, or customer service experience preferred. (maybe also "Ability to handle guest concerns professionally" but that's skill). We'll keep Requirements as experience.
Benefits: list under "How We Reward You": Medical, Dental & Vision Insurance; Health Savings Account (HSA) with Company Match; 401(k) Retirement Plan with Company Match; Paid Vacation & Sick Time; Paid Parental Leave; Company-Paid Life Insurance; Company-Paid Short-Term & Long-Term Disability; Hospital Indemnity, Critical Illness & Accident Insurance; Educational Assistance; Sonesta Hotel Discounts; Additional Perks & Employee Discounts (maybe we can include as part of benefits). We'll keep as Benefits.
Pay: "$19.00 hourly". That's specific.
Schedule: Not explicitly given; there is mention of flexible availability including mornings, evenings, weekends, holidays, overnight shifts as needed. That's schedule info. So we can include Schedule section with that detail.
We must not include boilerplate like EEO, application instructions.
Now produce HTML fragment with
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate like EEO, application instructions, etc. Must preserve all substantive info.
We need to parse the posting.
Content:
Intro: "We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting)."
Then "What This Role Is All About" heading.
Then description: "The Front Office is the heartbeat of the guest experience — and as the Guest Relations Agent, you’ll help lead the team that creates welcoming, seamless, and memorable stays from check-in to check-out. This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing guest service, team support, and daily hotel operations. You’ll help oversee Front Desk operations, support guest satisfaction, and ensure every interaction reflects the warmth and energy of Sonesta’s People People culture. If you’re service-driven, organized, collaborative, and passionate about hospitality leadership — we’d love to meet you."
Then "What You’ll Be Doing" list of duties.
Then "The Essentials" list of requirements.
Then "Anticipated Pay Range & Additional Job Information $19.00 hourly"
Then "How We Reward You" benefits list.
Then "Additional Perks & Employee Discounts" maybe part of benefits.
Then "Our Commitment to You" EEO (should be removed). Then "Before You Apply" application instructions (should be removed). Also "Sonesta is proud to be an equal opportunity employer..." remove.
We need to map to sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to decide what content goes where.
"About the role": could be the introductory paragraph about Sonesta and the role description? Usually "What This Role Is All About". So we can put that under About the role.
"Responsibilities": the list under "What You’ll Be Doing".
"Requirements": maybe "The Essentials" (previous experience, skills). Could be Requirements.
"Qualifications": maybe overlapping with Requirements; but we can combine? The instruction: prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements, Benefits, Pay. Possibly Skills separate? But we could embed skills within Requirements. However we need to follow headings list but only include when there is real content. We could include Skills if we have specific skill list. The Essentials includes skills like communication, interpersonal, multitask, PMS experience, attention to detail, problem solving, positive mindset, flexible availability, passion for hospitality. Those could be Skills. Requirements could be experience: previous hotel, Front Desk, hospitality, retail, restaurant, or customer service experience preferred. Ability to multitask etc. Might be overlapping.
We could treat "The Essentials" as Requirements (experience) and Skills separate (communication etc). But we need to avoid thin sections. Let's see: we have enough for Skills: Strong communication, interpersonal, and guest service skills with a friendly and professional attitude. Ability to multitask and thrive in a fast-paced hospitality environment. Experience using PMS systems, reservations platforms, POS systems, and handling cash transactions preferred. Strong attention to detail, organization, and problem-solving skills. Positive, collaborative, and service-focused mindset. Ability to handle guest concerns professionally and create positive guest experiences. Flexible availability including mornings, evenings, weekends, holidays, and overnight shifts as needed. A passion for hospitality, teamwork, guest engagement, and creating memorable stays for every guest.
That's a decent list.
Requirements: Previous hotel, Front Desk, hospitality, retail, restaurant, or customer service experience preferred. (maybe also "Ability to handle guest concerns professionally" but that's skill). We'll keep Requirements as experience.
Benefits: list under "How We Reward You": Medical, Dental & Vision Insurance; Health Savings Account (HSA) with Company Match; 401(k) Retirement Plan with Company Match; Paid Vacation & Sick Time; Paid Parental Leave; Company-Paid Life Insurance; Company-Paid Short-Term & Long-Term Disability; Hospital Indemnity, Critical Illness & Accident Insurance; Educational Assistance; Sonesta Hotel Discounts; Additional Perks & Employee Discounts (maybe we can include as part of benefits). We'll keep as Benefits.
Pay: "$19.00 hourly". That's specific.
Schedule: Not explicitly given; there is mention of flexible availability including mornings, evenings, weekends, holidays, overnight shifts as needed. That's schedule info. So we can include Schedule section with that detail.
We must not include boilerplate like EEO, application instructions.
Now produce HTML fragment with headings and appropriate
or
- .
We must not repeat job title as heading. No need.
We'll output something like:
About the role
We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. We’re in the business of people, bringing service with passion, loyalty with purpose, and creating experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries. As a Guest Relations Agent, you’ll help lead the Front Office team that creates welcoming, seamless, and memorable stays from check-in to check‑out, overseeing Front Desk operations, supporting guest satisfaction, and ensuring every interaction reflects Sonesta’s People People culture.
But we need to preserve all substantive information; we can't invent or summarize away detail. We need to keep details but can rephrase? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." That suggests we should not omit details, but we can rephrase? Usually they want to keep the info but not add new. Summarizing away detail might be considered removing detail. Safer to keep the original sentences, maybe just combine but not lose info. However we can keep the original wording but maybe break into paragraphs. It's okay to rephrase as long as we don't lose detail. But to be safe, we can copy the relevant sentences verbatim. Let's extract exact text blocks: Intro paragraph: "We’re People People. Are you? We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting)." We could keep that as is. Then "What This Role Is All About" paragraph: "The Front Office is the heartbeat of the guest experience — and as the Guest Relations Agent, you’ll help lead the team that creates welcoming, seamless, and memorable stays from check-in to check-out. This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing guest service, team support, and daily hotel operations. You’ll help oversee Front Desk operations, support guest satisfaction, and ensure every interaction reflects the warmth and energy of Sonesta’s People People culture. If you’re service-driven, organized, collaborative, and passionate about hospitality leadership — we’d love to meet you." We can combine these into About the role. Now Responsibilities: list under "What You’ll Be Doing". Let's capture each bullet: - Welcome guests warmly and provide exceptional customer service during check-in, check-out, and throughout the guest stay. - Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests. - Process guest transactions, payments, and cash handling procedures accurately using PMS (Property Management System) and POS (Point of Sale) computer systems. - Respond quickly and professionally to guest concerns, service requests, and guest recovery situations to ensure guest satisfaction. - Maintain strong knowledge of hotel amenities, services, local attractions, promotions, and loyalty programs. - Coordinate closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support smooth hotel operations. - Assist with room inventory management, upselling opportunities, and operational communication across departments. - Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas. - Follow hotel operational procedures, brand standards, safety guidelines, and guest service expectations at all times. - Support VIP arrivals, group check-ins, and special guest experiences as needed. - Any other duties as assigned. We'll put each as - .
Now Requirements: "The Essentials" list:
- Previous hotel, Front Desk, hospitality, retail, restaurant, or customer service experience preferred.
- Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
- Ability to multitask and thrive in a fast-paced hospitality environment.
- Experience using PMS systems, reservations platforms, POS systems, and handling cash transactions preferred.
- Strong attention to detail, organization, and problem-solving skills.
- Positive, collaborative, and service-focused mindset.
- Ability to handle guest concerns professionally and create positive guest experiences.
- Flexible availability including mornings, evenings, weekends, holidays, and overnight shifts as needed.
- A passion for hospitality, teamwork, guest engagement, and creating memorable stays for every guest.
But we split some into Skills. Let's decide: Requirements = experience only? Could be "Previous hotel, Front Desk, hospitality, retail, restaurant, or customer service experience preferred." That's the only explicit experience requirement. Others are skills. So we will put that as Requirements.
Skills: the rest.
Now Benefits: list under "How We Reward You":
- Medical, Dental & Vision Insurance
- Health Savings Account (HSA) with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation & Sick Time
- Paid Parental Leave
- Company-Paid Life Insurance
- Company-Paid Short-Term & Long-Term Disability
- Hospital Indemnity, Critical Illness & Accident Insurance
- Educational Assistance
- Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)
- Additional Perks & Employee Discounts
We'll keep as is.
Pay: "$19.00 hourly" (from "Anticipated Pay Range & Additional Job Information $19.00 hourly").
Schedule: Flexible availability including mornings, evenings, weekends, holidays, and overnight shifts as needed. (From The Essentials). We'll put that.
Now ensure we don't include any boilerplate: remove EEO, "Our Commitment to You", "Before You Apply", etc.
Now produce HTML.
We need to output only HTML fragment, no markdown fences.
Let's craft.
We'll include
About the role
thenwith the combined intro and role description. We'll keep the exact sentences but maybe combine into two paragraphs. We must not lose any detail. Let's copy the intro paragraph exactly as given (including emojis? The emoji 🚀 maybe okay to keep