Guest Relations Agent
About the role
Provides in-person, face-to-face personalized service including reservations, guest check-in and briefing, retail and activity sales, and support the base operation. Focuses on providing extraordinary service to guests at every touch point with Blue Hawaiian.
Responsibilities
- Professional and courteous greeting and guest service
- Assess guest needs via discovery process and assist in selecting products
- Maintain sales targets in a commissioned environment
- Sell and up-sell product by painting the picture of the guest's stay
- Solve guest issues promptly with satisfaction and urgency
- Follow up on issues to ensure resolution
- Generate sales and close deals in person and occasionally on the phone
- Provide a thorough, detailed recap of the purchase and thank the guest for their business
- Support the base operation and ensure compliance with Blue Hawaiian’s Operational Specifications, Human Resources Requirements, and Safety Management System
Requirements
- High school diploma or GED
- One to three years’ related experience and/or training, or equivalent combination of education and experience
- One to two years of sales (or upselling) experience in a performance-driven environment
- Expert-level knowledge of the local area and attractions
- Knowledge of travel and/or ticket industry and concierge experience preferred
- Operational experience preferred
Qualifications
- High school diploma or GED
- One to three years’ related experience and/or training, or equivalent combination of education and experience
- One to two years of sales (or upselling) experience in a performance-driven environment
- Expert-level knowledge of the local area and attractions
- Knowledge of travel and/or ticket industry and concierge experience preferred
- Operational experience preferred
Skills
- Adaptable and able to support change within the business
- Able to overcome objections and offer alternate solutions
- Timely and professional appearance
- Excellent written and verbal communication skills (fluent English required, bilingual a plus)
- Strong listening skills to identify customer needs
- Self-motivated with the ability to work independently in a sales-driven environment
- Ability to lift to 25 pounds and stand for long periods of time
- Prioritize multiple duties
- Intermediate proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
Benefits
Pay range: USD $33,375.00/Yr. - USD $48,400.00/Yr.
Pay
USD $33,375.00/Yr. - USD $48,400.00/Yr.
Schedule
Availability Required: Sunday - Saturday
Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday
Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm)
Additional Information
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)